Contact Us

Thank You for Choosing Vellverra!

We're thrilled to have you here. Whether you’re dropping by with a question, looking for help with an order, or just want to share your thoughts, the Vellverra team is here to offer reliable, friendly, and efficient support whenever you need it.

Support Availability

Customer Assistance: Always available — 24 hours a day, 7 days a week

Office Hours:
9:00 AM to 5:00 PM (Monday to Friday)

Messages received outside business hours will be responded to promptly on the next working day.

 Ways to Reach Us

Email Support

Got a question or need help with something? Email us and our support team will get back to you as quickly as possible.
support@vellverra.store

Phone Support

+49 1551 0725805

Prefer to speak directly with a member of our team? We're here to help during business hours.

Live Chat

Need real-time assistance? Click the chat bubble at the bottom-right corner of our website to connect with one of our live support agents instantly.

Contact Form

You can also send us a message via our website’s contact form. To help us resolve your issue faster, please include:

  • Your order number

  • The email address used at checkout

  • A short summary of the issue or question

We'll get back to you as soon as possible!

Need Help with an Order?

To speed up support and get your issue resolved quickly, please have the following information ready when contacting us:

  • Your order number

  • The email address used to place the order

  • A clear description of the issue you're experiencing

Our team will jump in and assist you right away.

Stay Connected with Vellverra

We love engaging with our community! Whether you have a question, feedback, or simply want to share your style — we’d love to hear from you.

Follow us for updates, styling tips, and sneak peeks at new collections:

 Check Out Our FAQ Page

Before reaching out, you might want to take a look at our FAQ page — it's packed with answers to the most common questions about shipping, orders, and more.

 Your Experience Matters

At Vellverra, we’re passionate about making every part of your journey exceptional — from browsing to unboxing and beyond. If there’s anything we can do to improve your experience, please don’t hesitate to reach out.

We’re always just a message away.

Need Help Right Now?
For questions about delivery, tracking, or order updates, get in touch with our support team.

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