Order Cancellation

At Vellverra, our mission is to make your shopping experience as smooth and enjoyable as possible. We understand that plans can change, and you may occasionally need to cancel an order. Please read the following guidelines to understand how our cancellation process works.

 Cancellation Window

You may cancel your order within 6 hours of placing it. After this time, your order may have already entered processing or been dispatched, and cancellation might no longer be possible.

 Eligibility for Cancellation

  • Only unshipped orders can be canceled.

  • If your order has already been sent out, we won’t be able to stop it. However, you may still return the item once received — in accordance with our Return & Refund Policy.

 How to Request a Cancellation

To request a cancellation, please reach out to our support team as soon as possible at:
support@vellverra.store

Kindly include the following information in your message:

  • Your full name

  • Your order number

  • (Optional) A brief reason for the cancellation

This helps us handle your request more efficiently.

 Refund Processing

If your cancellation is approved, your refund will be issued to your original payment method within 10 business days.

 Exceptions to Cancellation

Please note that we cannot cancel the following:

  • Orders that have already been shipped

  • Customized or personalized products

Business Information: