Payment Policy

At Vellverra, earning and maintaining your trust is our highest priority. We’re dedicated to making every transaction safe, seamless, and stress-free. From world-class encryption to full compliance with international security standards, we do everything we can to protect your financial information.

 How We Keep Your Payments Safe

Encrypted Checkout Process

Every time you make a purchase on Vellverra, your payment is processed through advanced SSL encryption. This technology ensures your card details and sensitive data remain secure and confidential from start to finish.

Compliance with International Security Standards

We fully comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. This means your data is handled with industry-best practices and subject to regular audits to ensure maximum protection.

 Accepted Payment Methods

To offer you convenience and flexibility, we support a wide range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Maestro

  • Diners Club

  • UnionPay

  • Apple Pay

  • Google Pay

  • Shop Pay

Regardless of which method you choose, you can expect a fast, secure, and hassle-free checkout experience.

 Order Confirmation & Billing

Once your order is placed, you’ll receive a confirmation email with your unique order number and all relevant details. This email serves as your digital receipt — we recommend keeping it for future reference in case you need support.

 Payment Authorization

Payments are authorized immediately upon order placement. We only begin processing your order after the payment is successfully approved. If, for any reason, your payment is declined or flagged, we’ll notify you right away to help resolve the issue quickly.

 Having Trouble Paying?

If you’re encountering issues during checkout, please double-check:

  • Card number and expiry date

  • CVV/security code

  • Billing address

  • Available balance or card limits

Still stuck? No worries — our support team is here to help. Just contact us at  support@vellverra.store.

 Currency & Pricing

All prices on Vellverra are listed in Euros (€ EUR). If you’re shopping from another country, your bank may charge a currency conversion fee, depending on your location and account settings.

 Refunds & Processing Time

If you're approved for a refund based on our Return & Refund Policy, the amount will be returned to your original payment method. Most refunds are completed within 10 business days, although actual timelines can vary depending on your payment provider.

 Concerned About a Transaction?

If you notice anything unusual with a payment, don’t wait — contact us right away. We’ll thoroughly investigate and make sure any concerns are addressed promptly and fairly.

 Policy Updates

Vellverra reserves the right to update this Payment Policy as needed. Any changes will be posted on our website and take effect immediately. By placing an order, you accept the current terms outlined in this policy.

Business Information: