FAQ's

Vellverra Help Center

Your Guide to All Things Handbags

Have questions? We’re here to help. Whether you’re curious about our handbags, shipping, returns, or anything else, you’ll find answers below. Need further assistance? Our dedicated support team is available via email at support@vellverra.store or our 24/7 live chat.

1. What Does Vellverra Offer?

Vellverra specializes in high-quality handbags that blend modern elegance with everyday functionality. Our curated collection includes spacious totes, sleek crossbody bags, and stylish clutches, designed to suit every occasion and personal style.

2. How Can I Pick the Right Handbag?

Choosing the perfect handbag depends on your needs:

  • Need more space? Opt for a spacious tote.

  • Prefer hands-free convenience? Explore our chic crossbody bags.

  • Looking to elevate your outfit? Choose a sophisticated clutch.

Each product page includes detailed descriptions, specifications, and images. Still unsure? Contact our support team at support@vellverra.store for personalized guidance.

3. What Materials Are Used in Vellverra Bags?

Our bags are crafted for quality and durability, using:

  • Genuine Leather: Timeless, durable, and long-lasting.

  • Vegan Leather: Modern, cruelty-free, and low-maintenance.

  • Durable Fabrics: Lightweight, practical, and stylish.

4. How Do I Maintain My Handbag?

Keep your Vellverra bag in top condition with these tips:

  • Leather: Avoid water and direct sunlight. Clean with a soft cloth and apply leather conditioner occasionally.

  • Vegan Leather: Wipe with a damp cloth and keep out of direct sunlight.

  • Fabric: Spot clean with mild detergent and air dry.

Check the product page for specific care instructions.

5. How Do I Place an Order?

Ordering from Vellverra is simple:

  1. Browse our collection at vellverra.de and select your favorite handbag.

  2. Add it to your cart and proceed to checkout.

  3. Complete your payment and expect a confirmation email.

6. What Are the Shipping Details?

We aim to deliver quickly and reliably:

  • Handling Time: 1–2 business days (Monday to Friday).

  • Transit Time: 3–7 business days within Germany; 5–10 business days for other EU countries.

  • Total Delivery Time: 4–12 business days (including processing).

  • Shipping Cost: Flat rate of €5 within Germany; €10 for other EU countries.

  • Carriers: DHL or Deutsche Post (depending on your location).

  • Order Cut-off Time: 5:00 PM (CET). Orders placed after this time will be processed the next business day.

7. Can I Track My Shipment?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. Track your order in real-time on our Track Your Order page.

8. Tracking Not Updating?

If your tracking information hasn’t updated after 48 hours, contact us at support@vellverra.store, and we’ll investigate promptly.

9. Can I Change My Shipping Address After Ordering?

If your order hasn’t been processed, we can update the address. Contact us immediately via live chat or email at support@vellverra.store.

10. Can I Cancel or Modify My Order?

You can cancel or modify your order before it’s packed or shipped. Once shipped, our Return & Refund Policy applies. Reach out via live chat or email for assistance.

11. What’s Your Return & Exchange Policy?

We offer a 30-day return and exchange policy:

  • Items must be unused, undamaged, and in original packaging.

  • Returns: Receive a full refund after we inspect the item.

  • Exchanges: Swap for a different style or size.

Start the process by contacting us at support@vellverra.store or via live chat.

12. Received a Damaged or Incorrect Item?

We apologize for any issues! Contact us within 7 days of delivery at support@vellverra.store, and we’ll arrange a replacement or refund after review.

13. Do You Ship Internationally?

We ship within Germany and across the EU. Stay tuned for expanded international shipping in the future!

14. How Can I Reach Customer Service?

We’re here for your questions, feedback, or suggestions: